We transform utilities operations with a focus on real results
We unify the field services layer and asset management. We deploy integration solutions that connect operational telemetry with financial management, eliminating silos.
Are you in any of these situations?
If you're leading a utilities company, you're probably facing one or more of these challenges:
You're evaluating replacing your commercial system (CIS) and dealing with multiple platforms (EAM, WFM, GIS) operating in silos with no real integration.
Your field operation can't scale efficiently, and multiple processes get in the way of technical agility.
The costs of your call center keep growing without improving the experience, and there's no strategy to scale using artificial intelligence.
You rolled out new technology that the operation underuses, making it hard to justify the ROI on future strategic investments.
What we do
We approach utilities transformation holistically, working across the
entire
value chain:
• Front office: how the company interacts with its customers
• Back office: how the company operates, executes and supports those services
Our focus isn't just implementing technology, but improving concrete
business
results: efficiency, cost, service quality and the ability to scale.
Commercial system transformation
We improve how the company manages its customer relationships and revenue.
- • Redesign of commercial processes (billing, collections, customer management)
- • Platform evaluation and selection (SAP, Oracle, Smartflex, Genesys, Utility-Go and others)
- • Commercial system implementation and evolution
greater control over revenue, better collections, and fewer operational inefficiencies.
Omnichannel & customer experience
We optimize how the company serves, resolves and connects with its customers.
- • Redesign of the support strategy
- • Contact center optimization
- • Channel integration and automation
- • Digitizing procedures and inquiries
lower support costs, higher self-service adoption, better customer experience, and greater resolution capacity.
Asset management & technical operations
We improve the efficiency of technical operations and network management.
- • Evolving maintenance models
- • EAM / GIS / WFM solution implementation
- • Improved planning and operational execution
higher productivity, better resource use, and greater operational traceability.
Support process transformation
We align support areas with operational needs, deploying agents from Senda ↗, our enterprise AI system, to assist internal business processes.
- • Optimization of administrative and operational processes
- • Integration between areas (commercial, technical, finance)
- • Improved availability and quality of information
- • Regulatory Accounting
faster, better-informed decisions, fewer reprocesses, and greater organizational efficiency.
Platform evaluation & selection
We support critical technology decisions with a vendor-agnostic approach.
- • Requirements definition
- • Comparative solution evaluation
- • RFP process support: vendor management, proposal analysis
reduced risk in technology decisions and better alignment between systems and operations.
Project implementation & management
We make sure initiatives turn into real results, not just diagnostics.
- • End-to-end planning and execution
- • Coordination across multiple vendors
- • Change management and adoption
faster implementations, less organizational friction, and a higher success rate.
Impact cases
Some examples of how we create value:
Cost Reduction
Contact center optimization through channel redesign, automation, and improved first-contact resolution.
Customers Impacted
Improved collections processes through customer segmentation, prioritization and automated communications.
Unified View
Unification of systems (CIS, EAM, GIS, WFM) and support channels for a traceable and coherent operation.
CLIENTS
We work with some of the region's leading utility companies:
Camuzzi
Edenor
Grupo DESA
Julieta Albina
Chief Solutions Officer, utilities expert
With over 20 years of corporate experience, Julieta is an expert in designing and executing data-driven operational strategies in the energy sector. As former Innovation PMO at leading companies like Camuzzi, she led its operational digital transformation plan end to end, implementing commercial platforms, ERPs and scalable solutions that redefine efficiency for utility companies.
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